I have purchased wheelsets from two other custom wheelbuilders in the past and firmly believe custom built wheels from a competent wheelbuilder are the best way to buy wheels. My riding friends with factory built wheels seem to experience wheel-related problems on a regular basis but my custom built wheels have held up well. When I finally need to replace a rear wheel recently, I decided to give prowheelbuilder.com a try. I knew what I wanted so I placed my order online. Their website was easy to use and informative with lots of choices.
After I placed my order, I decided to make a change to the number of spoke crossings I had originally spec'd so I emailed Richard. The change was made with no problem. My wheel arrived a few days before the predicted date, built exactly as spec'd. Since I work for a testing laboratory, I weighed the wheel on an analytical balance. The wheel was within 20 grams of the weight predicted by the website. I also received a warranty card with the wheel that included the spoke lengths and spoke tension used to build the wheel, something no one else has ever provided. Since then I have ridden the wheel over 1000 miles and it has performed well.
The three custom wheelbuilders I have used have all been good but prowheelbuilder.com has provided the best service and price. I will be a returning customer..
Greg DuBois
October 04, 2015
I'm still new at wheel building But I learn very quickly and I needed more information on how to properly take Hub measurements to type into the Spoke calculater! So I went to UBI and read how to correctly take measurements and I typed it into their calculater and the difference between theirs and Prowheelbuilers is that Prowheelbuilders was more accurate than UBI's calculater. I did Not know if I should add or subtract to the closest mm: of measurement? So I compared the two different options and Prowheelbuilders Calculater made it easier for me to decide on what length I should go with! if I would have used the length that UBI calculated it would have been a little bit to Short on my Drive side! I figured what the Hell I'll go with prowheelbuilders calculation and it paided off for me! The Spoke Lengths Where Right on the Money!!!. I'm Well Pleased with my New DT Swiss Spokes and they look great as well! I'm using rims with offset spoke holes and I subtracted 1mm from the None drive side and added 1mm To the Drive side like I should and Prowheelbuiders was more accurate! I laced a Novatec D882SB Rear Hub up to a Loaded AmX Gold Anodized Free ride rim with ERD: of 532 and it is running very Smoothly!