I ordered 2 sets of wheels from these folks and am tremendously glad I did. Debra was excellent and endured way too many questions from me. She was infinitely patient, worked with my budget, made insightful and quality based suggestions and never steered me wrong...even when I wanted more chi-chi spokes. My alloy set is excellent, it was perfectly tensioned right out of the box and ready to roll. Likewise, the set of carbon wheels are almost too pretty to ride, the spokes are perfect and they did not recommend anything I didn't need or want. Many thanks to Richard and all the folks at ProWheelBuilder for working with me. I'll definitely come back when I need a set of CX, MTB or possibly another set of carbon road/gravel hoops. Best customer service.
May 12, 2020
Just wanted to leave my two cents from a customer standpoint. Prowheelbuilder.com is a great site: easy to navigate, great information, and up-to-date products. I called with some information at hand and was helped the rest of the way to get the best wheel for my application. The process was smooth, quick and worry-free. I would definitely recommend anyone looking for a custom wheel to prowheelbuilder.com. Thanks for an awesome wheel! It looks great on my 1987 Schwinn fixie. Best regards, Craig