I have purchased wheelsets from two other custom wheelbuilders in the past and firmly believe custom built wheels from a competent wheelbuilder are the best way to buy wheels. My riding friends with factory built wheels seem to experience wheel-related problems on a regular basis but my custom built wheels have held up well. When I finally need to replace a rear wheel recently, I decided to give prowheelbuilder.com a try. I knew what I wanted so I placed my order online. Their website was easy to use and informative with lots of choices.
After I placed my order, I decided to make a change to the number of spoke crossings I had originally spec'd so I emailed Richard. The change was made with no problem. My wheel arrived a few days before the predicted date, built exactly as spec'd. Since I work for a testing laboratory, I weighed the wheel on an analytical balance. The wheel was within 20 grams of the weight predicted by the website. I also received a warranty card with the wheel that included the spoke lengths and spoke tension used to build the wheel, something no one else has ever provided. Since then I have ridden the wheel over 1000 miles and it has performed well.
The three custom wheelbuilders I have used have all been good but prowheelbuilder.com has provided the best service and price. I will be a returning customer..
Greg DuBois
October 04, 2015
Building up my first bike from the frame up, I wanted to splurge on the wheelset and get one that will last me a long time. Went with the Stan's Flow EX on Hope Pro 2 hubs, double butted spokes on a stainless steel freehub body.
I've put quite a bit of abuse on them since the build was done, and they feel great. Tension is holding up great, looks true as it can be. I'm really happy with them so far. The 1 year warranty is a nice bonus, but hopefully won't be necessary.
Shipping was only a few days late, I think 2. I wasn't too worried. Rather have it done right and late than rushed and botched.
Quality work for a reasonable price, with a lot of custom options.