I wanted to wait until I had some miles on the wheels before giving feedback. I am a clydesdale rider. I ride hard, but would certainly fall into what Grant Petersen (Rivendale Cycles) would call an "unracer". I love my bike. I chose it and it chose me...but it's not a high end super bike. It's hard to justify spending gobs of money on a wheelset, when really, all you want is something you never have to worry about that fits your style.
Enter Prowheelbuilders.com. I had considered builds in the $400-500 range from my local shop (they weren't really interested) and other online sources. Ultimately Prowheelbuilders.com had the best value, and offered a good strong hand laced wheel for my budget. I been riding these wheels for about 400 miles over varied terrain: road, gravel, bikeway, and single track (including rock gardens). Everything is solid. I have not needed any touch up truing, and I suspect everything will hold together nicely for ages. I wanted a high(ish) engagement hub, and opted for the Bitex MTR--there's not a lot online about this hub, so I'll share here that I am satisfied. The engagement is much faster than a typical factory wheel you'd see on an <$2k bike. The sound is loud-ish, and not unpleasant, but it sounds nothing like a high end hub.
Overall, I am very pleased with my purchase and the quality of work. I'm sold, and will come to Prowheelbuilder.com for any future wheel purchases.
Frank Engel
June 07, 2021
ProWheelBuilder has built many wheels and wheelsets for me over the past 8 years: for my commuter bikes, my road bikes, for builds I've done for friends, for my wife's bikes. High-end boutique builds and bomb-proof snow and salt builds.
Each time, the wheels are meticulously laced, true out of the box, stay true for thousands and thousands of miles, rim tape perfectly applied, and packed and shipped in pristine condition. I've sent them new hubs, used modern hubs, vintage hubs, and bought hubs from them. Each time, the build and the experience is flawless. Their turnaround time, both for their builds and for their customer service, in returning emails, is beyond exceptional.
Their prices are fair, transparent, and their online wheel design platform is second to none. I never write testimonials, but folks who have never worked with ProWheelBuilder before need to know just how fantastic they are. I cannot recommend them highly enough.