I have purchased wheelsets from two other custom wheelbuilders in the past and firmly believe custom built wheels from a competent wheelbuilder are the best way to buy wheels. My riding friends with factory built wheels seem to experience wheel-related problems on a regular basis but my custom built wheels have held up well. When I finally need to replace a rear wheel recently, I decided to give prowheelbuilder.com a try. I knew what I wanted so I placed my order online. Their website was easy to use and informative with lots of choices.
After I placed my order, I decided to make a change to the number of spoke crossings I had originally spec'd so I emailed Richard. The change was made with no problem. My wheel arrived a few days before the predicted date, built exactly as spec'd. Since I work for a testing laboratory, I weighed the wheel on an analytical balance. The wheel was within 20 grams of the weight predicted by the website. I also received a warranty card with the wheel that included the spoke lengths and spoke tension used to build the wheel, something no one else has ever provided. Since then I have ridden the wheel over 1000 miles and it has performed well.
The three custom wheelbuilders I have used have all been good but prowheelbuilder.com has provided the best service and price. I will be a returning customer..
October 04, 2015
I wanted to wait a bit before giving my review. After riding them for a few months I can say I love these wheels!
I called and told them what I was looking for and followed their suggestions. I went with the White Industry hubs and the HED Belgium rims. What I got was a great set of wheels. I don't race, but log a lot of miles just riding. These wheels are fast, smooth, handle great and bomb proof. His work is awesome and the personal service was super. I couldn't be happier with this wheel set. Thanks guys.