Just received my wheel set and all I can say is wow, the wheels are perfect. The level of service that Richard provided was truly great, there was an issue with delivery of the rims and he not only kept me in the loop as to what was going on but once complete shipped the wheels out on an overnight delivery. This issue was in no way Richards, but he treated me as if it was. I deal with outside vendors all the time and we are constantly having delivery issues with them, its sometimes the nature of the beast, but its how you handle your end customer that really matters and in this case Richard went beyond the call of duty. All I can really say is a huge thanks to Richard and his team for getting me a meticulously built really set of wheels that I expect will last a very long time. I certainly would not hesitate recommending Pro Wheel Builder to anyone. I know where I'll be getting my next set of wheels, from this website!
Thanks again Richard
August 07, 2015
I had been in need of a set of wheels to put on a new 29er for a good while. After asking around for a good, local builder, the majority of responses pointed to PWB.
The entire purchase process was very simple and user-friendly through the PWB website. And the customer service provided as top-notch. My questions about the order were answered very promptly and friendly. The order pickup was very quick and convenient.
I'd recommend PWB to anyone for the great, quality service and reasonable prices.