PWB built a set of Nox Kitsuma wheelset laced with i9 Hydra hubs for me. First of, I'm very impressed with the shipping boxes that the wheels came in. They were very well packed and PWB also sent extra spokes and nipples and an information card about the wheels. PWB's customer service is also very excellent. They will answer any questions/concerns right away. My only regret is that I did not have them built my other wheelset (I did not know them before). I highly recommend PWB to anyone looking for a high quality set of wheels at a very reasonable price.
Han
May 14, 2019
Over the past few weeks, I spent a lot of time on different websites trying to find the perfect wheels for me. I decided to order from Pro Wheel Builder because of their great selection/prices and their user friendly site.
Two days after placing my order, I decided that I wanted to make a change the rims I selected. I sent an email and received a response from Debra the next morning. Debra was very helpful and was able to help me with the changes I wanted to make. I received very quick responses to every email I sent.
In the end, Pro Wheel Builder delivered a great set of wheels on the expected delivery date. Their customer service is top notch and I am very satisfied with my purchase. I would highly recommend Pro Wheel Builder to anyone looking to buy custom wheels.