I had been in the market for wheels and a friend put me on to Pro Wheelbuilder, and after many combinations and deliberations I settled on a great build perfectly suited to my needs.
What really set the purchase apart was not the ease of constructing the build, or the wide range of available product, but the service from the whole PWB crew, namely Debra.
I had what I’m sure was a headache inducing request for my payment options, but like a true rockstar Debra stuck with me and got everything sorted super-satisfactorily. She was communicative throughout and gave what I view as FRIEND-LIKE service (which to me is a cut above “friendly” service).
It was a real treat, and gave me great faith in the entire operation, which is crucial when doing a bespoke, high-dollar internet transaction. If you’re considering a wheel build I strongly, strongly recommend giving PWB your business!
Christopher
May 01, 2019
I purchased a set of Reynolds DV46C's with a PowerTap wireless 2.4 in March of 08. It's now 11/1/08 and the wheels are still running perfectly true after 6,000+ miles...no issues. My riding partner has the same wheels with the same miles and no issue with his either. If you want a bombproof FAST carbon wheelset that can be used daily, this is a great choice. The PowerTap has worked perfectly as well. I will definitely purchase any future wheels from Pro Wheel Builder. Richard was very helpful and provided great service.
