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Absolutely top shelf service. I ordered a custom build rear fat tire hub/rim. My fat bike is primary MTB and I ride hard. I entered the wheel build information on their site and within a day or so I had the information back as to what was recommended for me. I few weeks later I placed the order. The build took a little longer then estimated because I requested a custom color on the hub assembly. I was informed of the delay and it arrived roughly 2 weeks after the estimated delivery date. Build, fit, look and operation are amazing. I simply switched my components onto the new wheel, mounted a tire and I was in business. Customer service of Pro Wheelbuilder is bar-none. Their prices are incredibly competitive as well with any local bike shop and better! I don’t mind waiting for a high quality product because I want it done right. I will be coming to them again and again for further wheel needs. I highly recommend them for all your custom wheel builds and questions. Thank you very much guys!Matthew Wilson August 25, 2020
After my bike was stolen, I began to look around for inspiration and ideas on what my next ride would be. I am a bit of a deal hunter and I really have to give it to Richard when it comes to providing amazing service and value to his customers. I spent a lot of time looking into parts for building my new set of wheels and nothing came close to matching or beating the price and convenience offered by prowheelbuilders.com. Quality really does speak for itself and the H Plus Son Archetypes matched with Surly Ultra New hubs that Richard put together for me are an absolute dream. Thank you guys so much!!!jonathon kindle September 23, 2020