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I have purchased wheelsets from two other custom wheelbuilders in the past and firmly believe custom built wheels from a competent wheelbuilder are the best way to buy wheels. My riding friends with factory built wheels seem to experience wheel-related problems on a regular basis but my custom built wheels have held up well. When I finally need to replace a rear wheel recently, I decided to give prowheelbuilder.com a try. I knew what I wanted so I placed my order online. Their website was easy to use and informative with lots of choices.Greg DuBois October 04, 2015
After I placed my order, I decided to make a change to the number of spoke crossings I had originally spec'd so I emailed Richard. The change was made with no problem. My wheel arrived a few days before the predicted date, built exactly as spec'd. Since I work for a testing laboratory, I weighed the wheel on an analytical balance. The wheel was within 20 grams of the weight predicted by the website. I also received a warranty card with the wheel that included the spoke lengths and spoke tension used to build the wheel, something no one else has ever provided. Since then I have ridden the wheel over 1000 miles and it has performed well.
The three custom wheelbuilders I have used have all been good but prowheelbuilder.com has provided the best service and price. I will be a returning customer..
These are great people to work with. All I knew was which hubs I wanted, hope pro 4s. I worked with debra to get a recommendation for hoops and spokes and after working out some color choices i sent my order in. A couple days later preston called me to confirm my color choices and after our talk he suggested what I thought i wanted wouldn't give me the end result I wanted color wise. In the end I went Preston's recommendation on colors and I could not be happier. These things look exactly like what I had pictured in my mind, they're lighter and stronger then what I had on my bike as well. PWB will service all my Wheel needs from now on. Their attention detail and customer service is second to none. Believe me when I say you owe it to yourself to check them out. The attached pic is before a planned face-lift that wil highlight the wheels even moreThomas Pelley July 21, 2020