I ordered a set of 36H Mavic EX721s with Hadley hubs and am very happy with them. They are a perfectly built set of wheels. I was skeptical about ordering online, but I can say that these wheels exceeded my expectations. Having had the chance to ride on them for a few weeks now, they have held true and I expect them to last for a long time. The ceramic bearings in the Hadley hubs spin forever. Customer service was great, and the wheels were packaged exceptionally well. Although it did take about 3 weeks from the date I ordered to the date I received my wheels, they were worth the wait, especially considering the great price I paid for them. I would definitely do business with prowheelbuilder again!
May 31, 2014
I have purchased wheelsets from two other custom wheelbuilders in the past and firmly believe custom built wheels from a competent wheelbuilder are the best way to buy wheels. My riding friends with factory built wheels seem to experience wheel-related problems on a regular basis but my custom built wheels have held up well. When I finally need to replace a rear wheel recently, I decided to give prowheelbuilder.com a try. I knew what I wanted so I placed my order online. Their website was easy to use and informative with lots of choices.
After I placed my order, I decided to make a change to the number of spoke crossings I had originally spec'd so I emailed Richard. The change was made with no problem. My wheel arrived a few days before the predicted date, built exactly as spec'd. Since I work for a testing laboratory, I weighed the wheel on an analytical balance. The wheel was within 20 grams of the weight predicted by the website. I also received a warranty card with the wheel that included the spoke lengths and spoke tension used to build the wheel, something no one else has ever provided. Since then I have ridden the wheel over 1000 miles and it has performed well.
The three custom wheelbuilders I have used have all been good but prowheelbuilder.com has provided the best service and price. I will be a returning customer..