He definitely knows how to build a wheel and treats it like his own wheel. He found out that my internal gear initially wasn't installed properly that causes the untrue. He ordered the part from the manufacture and fixed it for a very reasonable price. I'm glad that I sent my wheel to Prowheelbuilder and didn't go to the local shop who thinks he knows how to build a wheel. (even though spent time on shipping back and forth, I believe that I saved time because I didn't waste my time to find right wheel builder). Also this website is very clear and I love that to knowing what I'm paying for before I decided to build a wheel. Thanks I'm very enjoying my new wheel!
January 22, 2018
To the good folks at PWB, I placed an order with you guys on May 4, 2012. I requested Black MSW Velocity Dyad rims with White Industries Hubs, & DT Swiss spokes & nipples. You guys exceeded my expectations to say the least!!! My wheels arrived days earlier than expected and the wheels are super true. There was no need to true them even after the rough haul all the way to Alaska. Oh, and of course they look awesome!! Thank you so much for your promptness and good service!! Happy Tailwinds, Ashleigh Reed Haines, Alaska