I'm Michael, a Cat 1 out of Vegas. I had bought a set of stock Zipp 404 wheels that I thought would do just fine for crit racing and training. A buddy of mine had the same rims, but one of the pawls in his rear hub broke and the gear would not engage, cauzing it to slip during an important race, which took him out of the running due to his hub mechanical. Nothing against Zipp hubs, but When Rich, the owner of Pro Wheelbuilder.com, showed me the inside of a Zipp hub compared to a White Industry hub, I was shocked!. I immediately had Rich build me a wheel from scratch using the Zipp rim, White industry hub, flat black spokes, and replaced the old rim tape with nipple plugs. I did all of this for the around the same price as buying the stock wheels, and let me tell you the wheel is ten times better than it was coming out of the box from Zipp. It's like a Zipp wheels on steroids!. I use em to climb, crit, train....anything and everything. I love em!. Trust me, Rich will guide you through the whole process in building a wheel that is perfect for all of your needs. He did it for me. Thanks Rich! Michael .....AkA...."Chicky"
August 29, 2012
I had been in the market for wheels and a friend put me on to Pro Wheelbuilder, and after many combinations and deliberations I settled on a great build perfectly suited to my needs.
What really set the purchase apart was not the ease of constructing the build, or the wide range of available product, but the service from the whole PWB crew, namely Debra.
I had what I’m sure was a headache inducing request for my payment options, but like a true rockstar Debra stuck with me and got everything sorted super-satisfactorily. She was communicative throughout and gave what I view as FRIEND-LIKE service (which to me is a cut above “friendly” service).
It was a real treat, and gave me great faith in the entire operation, which is crucial when doing a bespoke, high-dollar internet transaction. If you’re considering a wheel build I strongly, strongly recommend giving PWB your business!