I wanted to wait until I had some miles on the wheels before giving feedback. I am a clydesdale rider. I ride hard, but would certainly fall into what Grant Petersen (Rivendale Cycles) would call an "unracer". I love my bike. I chose it and it chose me...but it's not a high end super bike. It's hard to justify spending gobs of money on a wheelset, when really, all you want is something you never have to worry about that fits your style.
Enter Prowheelbuilders.com. I had considered builds in the $400-500 range from my local shop (they weren't really interested) and other online sources. Ultimately Prowheelbuilders.com had the best value, and offered a good strong hand laced wheel for my budget. I been riding these wheels for about 400 miles over varied terrain: road, gravel, bikeway, and single track (including rock gardens). Everything is solid. I have not needed any touch up truing, and I suspect everything will hold together nicely for ages. I wanted a high(ish) engagement hub, and opted for the Bitex MTR--there's not a lot online about this hub, so I'll share here that I am satisfied. The engagement is much faster than a typical factory wheel you'd see on an <$2k bike. The sound is loud-ish, and not unpleasant, but it sounds nothing like a high end hub.
Overall, I am very pleased with my purchase and the quality of work. I'm sold, and will come to Prowheelbuilder.com for any future wheel purchases.
Frank Engel
June 07, 2021
Over the past few weeks, I spent a lot of time on different websites trying to find the perfect wheels for me. I decided to order from Pro Wheel Builder because of their great selection/prices and their user friendly site.
Two days after placing my order, I decided that I wanted to make a change the rims I selected. I sent an email and received a response from Debra the next morning. Debra was very helpful and was able to help me with the changes I wanted to make. I received very quick responses to every email I sent.
In the end, Pro Wheel Builder delivered a great set of wheels on the expected delivery date. Their customer service is top notch and I am very satisfied with my purchase. I would highly recommend Pro Wheel Builder to anyone looking to buy custom wheels.