Ordered up a set of wheels after getting thorough and patient help from them in selecting the pieces. They arrived, and they're excellent! All the hallmarks of a professionally built wheel are in evidence. There was no settling of the wheel when I first applied weight to them, and of course they're completely true and correctly dished.
I'm hard to please, but I'm completely satisfied with the whole experience, and will look to them again when it's time for another set of wheels.
March 10, 2015
My OEM ebike wheel had a hop in it. When I went to my local bike store for a new wheel I gave him a wish list and a price range. I guess I wanted too much for too little and never heard back from him.
I entered my wish list to Pro wheel builder.com and found out I could indeed get what I wanted in budget.
3 weeks later I got a package with a gorgeous custom wheel for me, make with ebike Sapim strong spokes and a rugged DTswiss rim.
Later that afternoon after easily fitting it (my first tubeless tire) I went out to test it. Within a half hour I had achieved two new PRs on the two Strava segments I rode. One by 7 seconds and one by 10. I did a 12 mile trip at an average of 21.3 mph. I would say the wheel works! I don't know if it is the rim geometry, the fact that it is now running tubeless, or the Shimano hub being faster, but I guess I really don't care. The combo works. I would recommend ProWheelbuilder.com to my e-bike buddies, and you guys should probably make an e-bike category for this growing segment.