I buy most everything online these days. There are a few online stores that 'do it right' - like Amazon, ModernBike - and I have found another one - ProWheelBuilder.com. I am a rather hard core 'recreational' rider - centuries and work commuter (36 miles per day) and have been riding my carbon fiber geared bike now for the past 6 or 7 years. I traded a friend a pair of pedals for an old Raleigh chromoly steel frame and thought I would jump into building up a commuter single speed bike. I also thought while at it, why not build my first set of wheels. I didn't know what I was doing - still learning every day - and have spent more time on Sheldon Brown's website than I have with my wife the past 6 months. With enough knowledge to be dangerous, I started dealing with ProWheelBuilder. I had lots of questions and was and continue to be very impressed with the patience shown me by both Debra and Richard Craig - the owners. They are responsive to email and phone questions and concerns, they are honest and they possess just enough of a sense of humor to get through it all. I made some mistakes in my initial ordering and Richard came through with another solution for me very professionally and to my complete satisfaction. I love this site and have had so much fun putting this bike together - I know I will be building another and another and I will buy all my wheel stuff from ProWheelBuilders. I highly recommend these guys. Thanks Richard and Debra and keep up the excellent work and customer service!!!
Steve Pieri
December 19, 2012
Pro Wheel builder has built many wheels for customers i have been in the bike industry for well over twenty years and i can tell you they build the best custom wheels out there. Last year a customer of mine that weighs 340 pounds came to me and asked for help as he was destroying wheels on his MTB i suggested we have Pro Wheel build him a set, well that set is over a year old and perfectly true with no issues now that's what you call a bullet proof wheel and a happy customer. Don't even think about using anybody else for that custom wheel and there customer service is the best Debra is amazing. Thanks PRO Wheelbuilder.