I ordered 2 sets of wheels from these folks and am tremendously glad I did. Debra was excellent and endured way too many questions from me. She was infinitely patient, worked with my budget, made insightful and quality based suggestions and never steered me wrong...even when I wanted more chi-chi spokes. My alloy set is excellent, it was perfectly tensioned right out of the box and ready to roll. Likewise, the set of carbon wheels are almost too pretty to ride, the spokes are perfect and they did not recommend anything I didn't need or want. Many thanks to Richard and all the folks at ProWheelBuilder for working with me. I'll definitely come back when I need a set of CX, MTB or possibly another set of carbon road/gravel hoops. Best customer service.
May 12, 2020
I just wanted to say thank you for the wheel build. I have really enjoyed riding the HED with White industry hubs. You were correct in saying I would not be disappointed. The craftsmanship and customer service are unparalleled. You have gained a customer for life. Next up some wheels for my 29er build. Thank you again, these road wheels ride like butter.