He definitely knows how to build a wheel and treats it like his own wheel. He found out that my internal gear initially wasn't installed properly that causes the untrue. He ordered the part from the manufacture and fixed it for a very reasonable price. I'm glad that I sent my wheel to Prowheelbuilder and didn't go to the local shop who thinks he knows how to build a wheel. (even though spent time on shipping back and forth, I believe that I saved time because I didn't waste my time to find right wheel builder). Also this website is very clear and I love that to knowing what I'm paying for before I decided to build a wheel. Thanks I'm very enjoying my new wheel!
January 22, 2018
Amazing wheels, great price, and incredible customer service. Could not be happier with my purchase of HED Belgiums with Chris King hubs. I am a 23mm rim convert now. Comfort and handling are greatly improved and the wheels truly are faster. At 3000 miles now the wheels have been virtually bombproof and that is for a bigger guy that rides aggressively. That being said NO wheel is designed to handle the crash I had yesterday. Now PWB is replacing my rear rim at a discount with no charge for other parts or labor. Cannot recommend PWB enough. I will continue to buy my wheels from them.