As a heavyweight rider, I found myself having to true my wheels often, to the point it was getting impossible to get them perfectly true. I even had to replace broken spokes a few times. I started looking for wheels at my local bike shops and the big online stores and was getting totally frustrated. I am so glad I found PWB.
I've had this wheel set (SHIMANO TOURING CLYDESDALE WHEEL SET PACKAGE) for just over two years and could not be happier. They are absolutely bomb proof; I have not had to touch a single spoke. I neglected to save my odometer miles when my computer battery died, but I have easily over 3600 miles on these wheels.
PWB's customer service is unparalleled - they even contacted me via phone and email to clarify some things as my order was being processed. Thank you so much PWB!
September 15, 2018
I had been in the market for wheels and a friend put me on to Pro Wheelbuilder, and after many combinations and deliberations I settled on a great build perfectly suited to my needs.
What really set the purchase apart was not the ease of constructing the build, or the wide range of available product, but the service from the whole PWB crew, namely Debra.
I had what I’m sure was a headache inducing request for my payment options, but like a true rockstar Debra stuck with me and got everything sorted super-satisfactorily. She was communicative throughout and gave what I view as FRIEND-LIKE service (which to me is a cut above “friendly” service).
It was a real treat, and gave me great faith in the entire operation, which is crucial when doing a bespoke, high-dollar internet transaction. If you’re considering a wheel build I strongly, strongly recommend giving PWB your business!